Feedback

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Complaints & Compliments

The Somerset Partnership NHS & Social Care Trust has a praise / complaints / suggestion form, which is included in this pack. On this form there are also details about advocacy agencies, such as Mind, Rethink, Advocacy Works, Black Orchid [for black carers] etc. Similar information is included in the useful addresses and phone numbers section.

Or call 01278 432022

If you have any problems, initially, always try to speak to the named nurse or key worker. Failing that, arrange to speak to the Ward Manager or Service Manager. These people’s names and numbers are on the contact sheet.

©2006 Somerset Partnership NHS & Social Care Trust www.somerset-health.org.uk

PALS

Patient Advice & Liaison Service

Confidentiality & Information Sharing